Showing posts with label confrontation. Show all posts
Showing posts with label confrontation. Show all posts

Wednesday, March 16, 2011

Next of Kin - A Family Rivalry

Ever since I was a small child my cousin Adam and I have seen each other as adversaries. Not enemies. Not nemesi. But always aware of the others achievements and always trying to stay one step ahead.

We are virtually identical. Some have even mistaken us for brothers. Both standing over six feet, two inches (I'm a few inches taller) and weighing around one hundred seventy pounds (he's a few pounds heavier), the only real distinction is that Adam has sandy blonde hair, whereas a dark brown mop covers my head.

We both played the trombone in high school and college. Both sing and act. Both attended the same college, and now live in the same city. And the rivalry continues.


Sitting at the Kids Table

My grandparents came into town this week, so those of us who were able met at my aunt Monica's for dinner. Just as in the elementary days at family holidays, the kids were banished to a flimsy card table in the room adjacent to the dining room. Only this time the people filling the seats at the kids table ranged in age from twenty three to twenty six. As Adam and I sat there, I with my wife, he with his girlfriend, the age old picking and teasing came out in full force. When he asserted that he could beat me up, the gauntlet had been thrown. I scoffed a retort,

"You cannot. I'm made of Titanium." This was my go to response to his overinflated feather-ruffling. He couldn't argue. It was true.

"So! Kelsey and I have been working out. How much do you weigh?"

"One hundred sixty two pounds." I'd weighed myself that morning.

"Ha! Monica? Do you have a scale?"

I scarfed another hamburger while the scale was retrieved.

A few moments later we were standing in front of an electric bathroom scale in the kitchen. I stepped on the white surface first. The digital readout paused a moment, then reported,

"168.5 lbs."

I knew the number was inflated by my full stomach and my fully clothed condition. I normally stepped on the scale right before showering.

Adam stepped onto the scale and waited for a response. the digits read,

"175 lbs."

Foiled! We returned to the gray card table, Adam glib with his small victory. As we pushed the sparse remains of our delicious dinner around our plates, my grandfather bellowed across the room,

"Adam! Chris! You boys listen up. Your mom was..."

"Grandpa, we don't have the same mom." Adam interjected wryly.

"Oh that's right. you don't. Thank God for that." He went on to recount a story of my grandmother and a speeding ticket. He often refers to grandma as mom. An acceptable mistake for a man approaching seventy six years of life on this earth. But his misnomer left me thinking -- what if Adam and I had been brothers?

He'd be Ken. I'd be Ryu. It'd be epic. For those of you who don't get that reference, go look up Street Fighter on Wikipedia.

And one of us would be dead by now. That's for sure.

The Gaunlet Thrown

So Adam wanted to boast about the six and one half pounds that he had over me. That's fine. I'll succumb to the challenge, and I'll succeed. I've made it my earnest goal to outweigh my blonde brother by my twenty sixth birthday. That gives me two and one half months to pack on the pounds, bulk up, and show my dear cousin that he's got a force to recon with.

Anyone got any tips for bulking up? I sense an inspirational montage coming up...

Tuesday, February 1, 2011

Battle With the Biddy - Grandmas and Groundrules

Opal Mills is a cantankerous octogenarian who's inhabited the apartment below mine since at least the Reagan administration. As far as I can tell, the building has been remodeled around her existence multiple times over, fusing her decor, noises, and even her smell into the very soul of the brick and timber that make up the walls of the structure.

Long before I met Opal, before I'd even moved into apartment 5, her presence bellowed at me in alpha-numeric form. Pulling up to the parking lot, a small metal sign was planted in the frozen ground. On the aluminum was reflective vinyl, coldly pronouncing,

RESERVED FOR APARTMENT 4. VIOLATORS WILL BE TOWED.

There were no other signs in the lot. No similar reservations for units 3, 5, or 6. Only this singular privileged position. As I approached the building, I noticed a lone piece of lawn furniture sitting next to the door. Upon closer inspection, I found an address label applied neatly to the top of the chair. It was the type of label you receive complimentary for donating to the World Wildlife Fund or the Salesian Missions. Next to an ambiguous floral pattern, in Times New Roman, was a name, address, and phone number. The label shared an apartment number with the aluminum placard. The name?

OPAL MILLS

Knit Like a Grandma, Swear like a Sailor

We inspected the apartment, approved of the ambiance, and signed the lease. In conversation with our landlord, I mentioned the peculiar tendencies of our sub-level neighbor to label everything in sight. He replied with a sigh.

“Yeah, she has trouble walking, so she insists that no one park in that spot. She only leaves the apartment a couple times a week, but I wouldn't worry about it. She can't enforce the sign. But if possible, try to park somewhere else. I've explained to her that she can't have people towed, but she keeps tryin' anyway.”

I shrugged, made a mental note to comply, and began unloading boxes.

A few weeks later, I pulled into the lot. It was around seven at night, and I had to leave again early in the morning, so I parked in the spot directly in front of the sidewalk. The sign met my license plate, ringing dully as I walked briskly toward the brick building. As I entered the building and began my ascent to domestic reprieve, my ears were greeted with a sound to which I was unaccustomed. From somewhere above me, a cadence of profanity flowed from a geriatric mouth. The denunciation flowed with a lyrical coarseness, like Mrs. Miller in a meat grinder. I rounded the corner on the first landing, and realized that the flurry of epithets was coming from apartment 4. The door was ajar, held fast by the three inch security chain moored to the frame. As I glanced through the crack, I saw faded linoleum and yellow pleather chairs. Beyond the chairs, I saw a crouched frame, leaning on a matte gray walker for support. From the stooped body that inhabited apartment 4 came more slurs and insults than I've heard in any barroom or mechanics shop.

“Goddammitsonsofbitchesthinktheycanparkinmyspotfuckingsignisthereplainasmother-fuckingdaycan'ttheydamnwellreadI'mgonnacallthepoliceifthatcarsstillthereinthemorning...”

The voice trailed off as I continued up the stairs to my door. I glanced warily out the window off and on for the next few hours, but saw no tow-truck arrive. In the morning, I was relieved to find my car in the exact same place I'd found it.

Smells Like Teen Spirit, Circa 1947

Over the course of the seasons, I came to know Opal through other interactions. Crossing her path on the way out the door, I'd find her sitting in her self-claimed and labeled chair. She'd wail from her chair,

“Don't let that door latch! Prop it open, like I had it. If you don't, I'll never get back in. I'll be out here all night. I can't handle that door on my own, you know. I fell the other week – It almost did me in! I can't handle much more of that...”

I'd prop the door and be on my way. I never really knew what to say to the woman's distressful tales. I'd smile, gesture to the door, and murmur something about having a good day. One day, I met her in the hallway, on the way down for a morning walk with Ellie. She bemoaned the presence of the boisterous canine with exacerbated emotion,

“Oh no! I can't handle falling down again! Don't let him jump on me, I'll topple right over! I just need to get to my apartment. No, you go ahead and go, I'll hold on here. Don't try to help, you just go on...”

Her voice kept going as I hurried out the door. While I was certainly sensitive to her fears of falling, it seemed a little extreme to be that shaken by a dog. Ellie wasn't even jumping.

Just a few month ago, I pulled into the driveway to find another car in the coveted Apartment 4 space. I knew I'd hear her venomous cursing as I passed her door, as I'd heard so many times before. As I made my way to the first landing, I was greeted, not by an auditory assault, but by an olfactory offensive.

Opal's door was thrown wide. I could see her entire kitchen, resplendent with nicknacks, inspirational plaques from the seventies, and her bent skeleton in the doorway. The smell that wafted from her dwelling was a mixture of several odors. Some of them were once intended for pleasure, but all had since turned, creating a rancid combination of baby powder, eau de Phyllis Diller, and a scent that can only be described as coming from a shut-in that owns too many cats. Not only had Opal not been out for a few days, evidently she had not opened a window since the Armstrong walked on the moon.

She locked eyes with me on the stairs. Her drawn-on eyebrows sat motionless, frozen in a raised position, looking slightly frightened, but also inquisitive. I wondered if she'd chosen that emotional expression when applying the faux-brows, or if it'd happened incidentally. Perhaps she'd painted them on for The Price is Right, and now was committed to this eternal surprise. Her skin seemed as if it'd been draped loosely over her structure, after sitting in a heap for ages. The crevasses of her wrinkles mirrored that of a piece of abandoned fruit in the autumnal sun. It melted away from her hands and arms, appearing to be dripping from her body as we spoke.

“Do you know who's red car that is? My daughter is coming to pick me up, but I can't make it past that sidewalk! I fell once earlier this year. If I fall again, I'm done for! You need to figure out who's car that is! I'll have it towed...”

“I don't know whose car that is. I'm sorry, I can't help. I think you could probably get around the car...I know you need to get by, maybe they'll move soon. Sorry again...” This time I trailed off as I continued up the stairs to my domicile.

While empathetic toward the elderly woman, I was also slightly miffed at her brazen sense of entitlement. She must think that simply because she has trouble getting around, no one should ever park in that spot. When someone does park in that spot, she expects everyone to drop what they are doing, call the President of the United States of America, and declare a national state of emergency. Not only that, but she also feels the need to share more details about her life than ever necessary in an attempt to draw empathy and action.

I am sure that I sound like an insensitive jerk, but, in my opinion, she is completely overstepping her bounds. If she'd created a sign that stated,

TEN MINUTE PARKING. PLEASE KEEP THIS SPACE FREE FOR LOADING AND UNLOADING ONLY.

or

PLEASE REFRAIN FROM PARKING BETWEEN THE HOURS OF 8AM AND 6PM.

I could live with the concession of not parking in the spot. But there is no reason that I should have to park down the street rather than in my parking lot. I refuse to acquiesce to her heinous demands. It's the principle of the matter.

Equal Opportunity Parking

One day I had parked in the taboo space overnight, fully intending to remove my car before 8am. In my mind, there was no way that this woman would be leaving the building before me. For good measure, I stopped my car a few feet from the sidewalk, allowing ample room for the most feeble of pedestrians.

When I strolled out the door, treading briskly toward my car, I was enraged by what I saw. Someone, in an attempt to send a message, had taken the sign, and placed it haphazardly on my windshield. The act was simple, but I was furious that someone would take a metal sign and chance damaging my car, to convey a senseless and unfounded message. Irritated by the gesture, I flung the sign across the yard. For good measure, I jerked the post that normally housed the sign from its home beside the sidewalk, and pitched it into the yard as well. Enough was enough. I was not going to stand the nonsense any longer.

I am not overly protective of my vehicles. I do not spend hours polishing the paint of my Toyota. I rarely even have my car washed. But that is my prerogative, and that does not give anyone else the right to abuse my transportation.

A few weeks later, the sign had been returned to its home. But this time, a new message was on the aluminum placard. Two sheets of loose-leaf, wide-ruled paper, were taped to the sign with sepia masking tape. The rag-tag message was scrawled in black marker, bubble letters shaded carelessly to drive home the message:

PLEASE DO NOT BLOCK THE SIDEWALK. THANK YOU.

And that is all it took. A simply 'thank you'. I haven't had the slightest desire to park there since the advent of the new sign. I've even parked on the road, a block away from my building, rather than taking that spot. A little compromise and appreciation goes a long way.

I cannot say that I handled this situation the most admirable way possible, but it's hard to confront a woman who is four times your age, especially when she's cursing like Bobby Knight on April 5th. But in the end, I learned a great deal about respect, compromise, and giving. Now, when I am stopped dead by the pungent presence of Opal, I pause, listen to her, and offer some suggestions to help relieve her anxiety. My consolations generally fall on deaf ears, but when you're talking to someone that old, it's to be expected.

The names in this essay have been changed to protect the curmudgeonly. No old ladies were harmed in the making of this post.

Tuesday, January 25, 2011

Confrontation Consternation

Confrontation – A face to face meeting. The clashing of forces or ideas.
Merriam-Webster Dictionary

Growing up, I watched my father haggle with car dealers. I watched my mother engage door-to-door encyclopedia salesmen. I saw my grandfathers verbally combat arrogant landowners and indignant baler-buyers. And as I ventured out from behind the towering figures of my elder role models, I began to realize how important it was to stand strong against opposition. Whether that consternation is caused by a smarmy salesman, licentious landlord, or berating boss, I've found it eternally difficult to absorb the abuse, stand my ground and give a concise, firm response that protects and respects.

Baler Bullshit

There seems to be a vengeful pleasure found in some established professionals. As if some form of initiation into the adult cohorts, these seasons businessmen and women take pride in looking down their noses at perfectly competent, incredibly intelligent, young professionals. This phenomenon first happened to me in college, working on my grandfathers farm.

A commercial hay man, probably in his mid-forties, brought in his Model XL baler for repairs. The baler looked like crap. It was full of dents, had rust showing around the edges, and was in general disrepair. I took notes on the main concerns for the equipment, and was preparing the paperwork, when the man made some snide remark about my hair.

To provide some context, when I was working for my grandfather, I had stick-straight hair that fell to my shoulders. I generally kept it under a hat and behind my ears, out of sight and mind. This man decided that, rather than assuming that I was a competent employee, it'd be better to make assumptions about my masculinity, penchant for illicit drug use, and overall lack of usefulness, based on my hair.

I brushed off the mans jeers, and cordially sent him on his way, pretending that his remarks didn't bother me.

That day still brings back feelings of rage. I wanted to sock the man in the jaw. I wanted to do what I'd seen my grandfather do many times before to this same farmer – I wanted to zing him with a one liner that would put him in his place and shut him up tighter than an oil drum. But instead, I balked. I clenched my jaw, and let him pummel me with insults that I'd done nothing to deserve.

At what age do you gain the ability to retort? At what level can you successfully return the bullshit and retain your dignity in these situations? A few years later, I had a memorable experience that spoke to this question.

Finding Problems and Fixing Problems

I worked at a Boy Scout camp for a month or two every summer. These are mostly happy memories of swimming, boating, building monstrous fires and playing pranks on others. But one memory stands out as not so positive.

I was a member of an honor society through the boy scouts and, after a few years of membership, had climbed the ranks and was one of the leaders of the organization. Along with that privilege came great responsibility. With that responsibility came a great potential to screw up, and one week, that is what I did.

We were at an event that was far removed from the main part of camp, at a ceremony for the new members. It was a fairly stressful day, with little sleep and a lot of work, and I had neglected to bring a crucial element for the ceremony. Upon realizing this, one of the adult volunteers pulled me aside, mid-ceremony, and began berating me about this slip up. This man was a well-liked member of the organization, fairly influential, and physically commanding to boot. He towered over me, his temples turning crimson with fury.

I listened to the man go on about my incompetency and inabilities for about a minute, all the while glancing back at the ceremony still in progress. Finally, I had to stop the abuse. I looked the red faced buffoon in the eyes and said,

“Listen, I realize that I screwed this up. I am going to go fix the problem, so that we can have a successful event. When we get back to camp, you can rip me a new asshole. Until then, don't talk to me.”

With that, I stormed off, bent on fixing the error and completing the ceremony. We did and, as I recall, I didn't hear anymore on the subject. In retrospect, I did exactly what I'd seen my father and grandfathers do before me. But not all of my attempts at confrontation have been so positive.

Once You Pop, You Can't Stop

Flash back to the man with the hay baler. We repaired the dilapidated machine, replace the abused parts, and gave it the best face-lift possible. The work was not egregious, but the man had definitely not followed the common sense recommendations for caring for a machine worth more than the truck he drove.

He came by the shop about a week after the initial confrontation. I steeled my nerves as I saw the portly, pompous man approach the shop. He strode into the office and declared,

“So, ya figger out what was wrong with that damned piece of machinery, hippie?”

Without blinking an eye, I glanced up from the manual I was consulting on the desk, adjusted my hat, and just as I'd heard my grandfather retort, I flung the following phrase from the corner of my mouth:

“You ever heard of operator error?”

The man turned seven shades of red under his tanned skin. At first I thought he would jump over the counter and wring my neck. Then I realized that he physically could not jump over the counter, so I was probably safe.

I thought that, as in the movies, my amazing one-liner would shut him up like a steel trap. Unfortunately, my insolence only embroiled his rage, and made his comments worse. After that one moment of shining glory, I closed back up, shut my mouth, and went back to deflecting his jeers with a closed mouth and a determined look.

Lesson learned? Confrontation is more than having the gall to take the petulant route. It's taking that course, then stick with it till the end.

Sales = Constant Confrontation

In my current job, I deal with confrontation every day. It seems that when a 25 year old walks in the door to talk to you about your marketing strategies, it is open season. People have a difficult time looking past my age and my job title to see that I am a person trying to not only further the newspaper I work for, but also help their business succeed.

I walked into a restaurant a few weeks ago, and was met by a business owner who was not only crass, but referred to me by the disdain laden moniker,

“salesman”

The man thought he was a big deal. He dressed snappy, sported designer glasses, and had obviously colored hair. He owned a swanky establishment and knew that, while I was on his turf, I was his mouse. I don't know why, but on that day, I wasn't in the mood to put my head down and wade through the guff. I listened to him talk about his business for a while, listened to his gripes about my paper, and gave him some poignant rebuttals to the scoffs and dismissals he threw my way. At the end of the meeting, he grinned and asked me a heavily baited question,

“So what's your favorite restaurant, salesman?”

I looked him square in his smug grin, and told him about Antonella's Trattoria, a little whole in the wall Italian joint in Davenport. I raved about the authenticity, the service, and the wine. I gave him the address and told him to check it out. It was priceless to watch his face go from smarm to startled in seconds. He actually believed that I would kiss his ass and say that I love his restaurant! As I walked to the door, I turned back to Mr. Bag-o-chips and said,

“You want a salesman response to that question? Ask me again after you advertise with us for awhile. I'll probably say the same thing.”

Just because I sell things, doesn't mean I have no integrity.

So maybe I am learning a little about handling confrontation. I still have times when I fold like a bad poker hand, but I also am getting better at playing it cool, choosing my words, and standing up for myself. I guess it comes with age. To quote a song that resonates with this issue nicely,

"Stand your ground, don't back down, it's the only way to win. And when life throws a punch, son, you've got to take it on the chin."

William Elliot Whitmore, Take it on the Chin